【Seller Name】　

Sharanpois Co., Ltd.

【Address】

4-10-12 Minami-Aoyama, Minato-ku, Tokyo

【Representative】

Mariko Abe

【Email Address】

info@valleyofmoonflower.com

【Phone Number】

070-9314-7449

【Payment Methods】　

Payment can be made via credit card, Apple Pay, Google Pay, PayPal, or PayPay.

【Payment Terms】

Credit Card: Please check with your credit card issuer regarding your specific payment deadline and contract details.

Apple Pay: For payment methods and deadlines, please visit the Apple Pay website: https://support.apple.com/ja-jp/apple-pay

Google Pay: For payment methods and deadlines, please visit the Google Pay website: https://pay.google.com/intl/ja_jp/about/

【Delivery Schedule】

Orders are typically shipped within 5 business days. However, should delays occur due to out-of-stock items, inclement weather, courier circumstances, or other reasons, we will notify you via email or other means.

For pre-order items, please check the specific product page for details.

【Shipping Fees】

Shipping is free for all domestic orders.

【Returns and Exchanges】

Defective, Damaged, or Incorrect Items (Company Responsibility)

We take every precaution to ensure your order arrives in perfect condition. In the rare event that an item is soiled, damaged, or incorrect, please contact us within 7 days of arrival. We will promptly arrange for an exchange. If an exchange is not possible, we will issue a refund. Please note that even in these cases, we cannot accept exchanges for the following items:

・Items more than 7 days after delivery

・Items that have been used, altered, or cleaned

・Items that have been soiled or damaged by the customer

・Items whose condition significantly differs from the original state upon return (including boxes and accessories)

・Other items specified as non-returnable

Returns and Exchanges Due to Customer Convenience

 We accept returns and exchanges for items within 7 days of arrival. Please be aware that shipping costs for such returns will be borne by the customer. Pre-order items cannot be returned or exchanged, so please purchase with this in mind. Even for items within the 7-day period, we cannot accept returns for the following:

・Items more than 7 days after delivery

・Items that have been used, altered, or cleaned

・Items that have been soiled or damaged by the customer

・Items whose condition significantly differs from the original state upon return (including boxes and accessories)

・Other items specified as non-returnable